Frequenty Asked Questions

- Mar 16, 2021-

Q: What are your main product lines?

A: We specialize in Mobile barcode printer, desktop barcode printer, industrial barcode printer, RFID printer, barcode scanner, ID card printer, etc.


Q: We would like to have our own brand, is it ok?

A: Yes, we accept OEM/ODM with your brand or your design idea if you could follow the MOQ.


Q: Can you offer label editing software?

A: Yes, each unit of our barcode printer is shipped with free BarTender label editing software. Besides, we have our own iDPRT label editing software with database function.


Q: Can you offer driver/SDK for the printers?

A: Yes, we can provide driver for Windows/Linux/MAC OS, and SDK for WinCE/Win Mobile/Android/IOS.


Q: What is the warranty for your products?

A: 12 months for finished printer, and 30km life for the printhead.


Q: What is the printer defective rate?

A: Less than 0.3%.


Q: How do you control quality?

A: We are a company with ISO9001 international QMS certification. Our products have obtained CCC, CE, CB, FCC, RoHs, MIC, BSMI, PSE, BIS, BSMI certifications.


Q: Can you supply samples?

A: We can offer 1 unit of free sample for specific models if you can cover the delivery cost. Please feel free to contact us for more details.


Q: What is your lead time?

A: It depends. Usually we have the standard models in safety stock. If no stock, our lead time varies from 3 to 45days.


Q: What is your MOQ?

A: Normally our MOQ is 100pcs, but a trail order is acceptable. We have the different MOQ requirement for OEM/ODM service.


Q: What is your trade term?

A: Generally our trade term is FOB Xiamen. But it is negotiable for the special cases.